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Non-Prescription Eyewear

Non-prescription eyewear may be returned for a full refund or may be exchanged within 30 days of receiving the product. If your exchange results in an increase in the cost of your new purchase, the balance is your responsibility.

To be eligible for a return or exchange, the eyewear must be in new, unused condition, with all original packaging.

Truesight Vision Center does not honor competitor price matching.

The cost of the exam and services is non-refundable.

Prescription Eyewear and Contact Lenses (excluding specialty contact lenses)

The professional fees for services rendered are not refundable, because the service was already completed. This includes payments for eye exams or contact lens fittings.

However, products may be returned for a partial or total refund, depending on the circumstances:

  • Eyeglasses lenses are custom-made and non-refundable, but we’re happy to correct any issues.
  • Eyeglasses frames can be exchanged, if within 30 days of purchase and in perfect condition.
    • If new lenses are required for the new frame, a lab service charge will be applied for 20% of the lens cost.
  • Contact lenses can be returned if the original packaging isn’t opened or written on. This excludes specialty contact lenses such as Orthokeratology, RGP, Scleral and other specialty contacts.
  • Low vision aids can be returned with the original packaging, for a 20% restocking fee.

Over the Counter (OTC) Products

OTC purchases may be returned for a full refund within 7 days of the original purchase date. No exchanges. To be eligible for a return, the merchandise must be unopened, unmarked, and unused.

Warranty

For all adult frames, if broken within 12months of original purchase, we can replace the exact frame with a $50 processing fee. You must bring in the broken frame for processing.

All children’s frames sold through our office are guaranteed a free replacement at no charge within 12 months of your purchase. You must bring in the broken frame for processing.

If you have purchased scratch resistant coating for your lenses, we will guarantee your lenses against scratches within twelve months of your original purchase. If your lenses develop scratches due to normal wear and tear, each lens may be replaced one time at no charge within twelve months of your purchase.

If you have purchased premium anti-reflective coating for your lenses, the scratch warranty is extended to two years. If your lenses develop scratches or your coating breaks down due to normal wear and tear, each lens may be replaced one time at no charge within two years of your purchase.

*Medicaid products are subject to limited or no warranty, depending on the specific policy, Please call to check if replacement is available.